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Frequently Asked Questions
Do you offer service at night and on weekends?
Our application is available 24/7/365. To confirm the availability of a technician simply request an appointment.
Do I have to be at home when the technician arrives?
No, but someone you authorize needs to be home. You can authorize someone to take your place in the App.
My husband booked the appointment, how do I track the technician’s arrival?
Your husband can add you to the account as an additional user. Simply download the App and sign-in.
Water Heater Buyout Schedule
INSTALLED VALUE – 2019
- EL40$903.48
- CV40$1,204.87
- CV50$1,285.91
- PV40$1,774.15
- PV50$1,910.78
- Tankless$3,590.00
TO CALCULATE THE BUYOUT
- Determine when the equipment was installed.
- Look up the “% of Original Value” from the table.
- Look up the “Installed Value” from the table.
- Multiply the Installed Value by the % of Original Value.
Example:
EL40 that is 2+ years old [$903.48 x 91%]
PV50 that is 8 years old [$1,910.78 x 58%]
Note:
All water heater tank sizes in U.S. Gallons1 (except Electric tanks shown which are shown in Imperial Gallons).
If your water heater is not listed above or you are unsure about the type or install date, then please call our office.
1 U.S. Gallon = 0.8327 Imperial Gallons = 3.7854 Litres.
| Age | % of Original Value |
|---|---|
| 0 to 1 yrs. old | 100% |
| 1 to 2 yrs. old | 96% |
| 2 to 3 yrs. old | 91% |
| 3 to 4 yrs. old | 86% |
| 4 to 5 yrs. old | 81% |
| 5 to 6 yrs. old | 76% |
| 6 to 7 yrs. old | 70% |
| 7 to 8 yrs. old | 64% |
| 8 to 9 yrs. old | 58% |
| 9 to 10 yrs. old | 51% |
| 10 to 11 yrs. old | 44% |
| 11 to 12 yrs. old | 36% |
| 12 to 13 yrs. old | 28% |
| 13 to 14 yrs. old | 19% |
| 14 to 15 yrs. old | 10% |
| 15+ yrs. old | 6% |
Furnace or AC Buyout Schedule
Subscription Rate = $69.99 /monthly
INSTALLED VALUE – 2019
- $5,525.13
TO CALCULATE THE BUYOUT
- Determine when the equipment was installed.
- Look up the “% of Original Value” from the table.
- Look up the “Installed Value” from the table.
- Multiply the Installed Value by the % of Original Value.
Example:
If the furnace was installed 2+ years ago the buyout would be [$5,525.13 x 91%]
| Age | % of Original Value(Installed Value) |
|---|---|
| 0 to 1 yrs. old | 100% |
| 1 to 2 yrs. old | 96% |
| 2 to 3 yrs. old | 91% |
| 3 to 4 yrs. old | 86% |
| 4 to 5 yrs. old | 81% |
| 5 to 6 yrs. old | 76% |
| 6 to 7 yrs. old | 70% |
| 7 to 8 yrs. old | 64% |
| 8 to 9 yrs. old | 58% |
| 9 to 10 yrs. old | 51% |
| 10 to 11 yrs. old | 44% |
| 11 to 12 yrs. old | 36% |
| 12 to 13 yrs. old | 28% |
| 13 to 14 yrs. old | 19% |
| 14 to 15 yrs. old | 10% |
| 15+ yrs. old | 6% |
Smart Home Equipment Buyout Schedule
| Subscription Rate – 2021 | Installed Value – 2021 |
|---|---|
| $16.99 monthly | $475.72 |
| $19.99 monthly | $549.00 |
| $21.99 monthly | $629.99 |
| $24.99 monthly | $699.72 |
| $29.99 monthly | $839.72 |
| $39.99 monthly | $1273.65 |
| $49.99 monthly | $1599.44 |
The Installed Value on all other equipment is based on the Retail ‘One Time’ Selling Price as advertised on our Online Store
TO CALCULATE THE BUYOUT
- Determine when the equipment was installed.
- Look up the “% of Original Value” from the table.
- Look up the “Installed Value”
- Multiply the Installed Value by the % of Original Value.
Example:
Kit subscription rate at $16.99 monthly and the Kit is 2.5 years old [$424.99 x 77%].
Example 2:
Subscription is for a HUB ($99.00 one time) and a Sensor ($54.95 one time) at $5.00 + $2.00 monthly. The Installed Value is $153.95. The install was completed 2.5 years ago so the buyout is $153.95 x 77% = $118.54
Note:
If your kit is not listed above or you are unsure about the type or install date, then please call our office. Any add-ons after installation will be assessed based on the age of that equipment.
| Age | % of Original Value |
|---|---|
| 0 to 1 yrs. old | 100% |
| 1 to 2 yrs. old | 90% |
| 2 to 3 yrs. old | 77% |
| 3 to 4 yrs. old | 65% |
| 4 to 5 yrs. old | 55% |
| 5+ yrs. old | 47% |
EV Charger Buyout Schedule
| Subscription Rate | $ Value |
|---|---|
| $32 monthly | $999 |
| $36 monthly | $1199 |
| $59.99 monthly | $4041 |
| $12 monthly | $850 |
The Value of the subscription may include the equipment, repair/service warranty, and installation if applicable. Refer to your Subscription Agreement.
TO CALCULATE THE BUYOUT
- Determine when your subscription started.
- Look up the “% of Original Value” from the table above.
- Look up the “$ Value” from the table above.
- Multiply the $ Value by the % of Original Value.
Example:
EV Charger subscription rate at $32.00 monthly and the Charger is 2.5 years old [$999.00 x 85%].
Note:
If your rate is not listed above or you are unsure about the type or install date, then please call our office. Any add-ons after installation will be assessed based on the age of that equipment.
| Age | % of Original Value |
|---|---|
| 0 to 1 yrs. old | 100% |
| 1 to 2 yrs. old | 93% |
| 2 to 3 yrs. old | 85% |
| 3 to 4 yrs. old | 77% |
| 4 to 5 yrs. old | 69% |
| 5 to 6 yrs. old | 59% |
| 6 to 7 yrs. old | 49% |
| 7 to 8 yrs. old | 38% |
| 8+ yrs. old | 26% |
